Delivery Service
Service Update
From our warehouse
Our wonderful Kikii squad are continuing to work, however in line with government guidelines there are additional safety measures in place to best protect their health and well-being.
We are very lucky that we are able to continue to fulfil your orders, and we thank you for continuing to place them.
Please be patient with our warehouse team as they are only able to work in a reduced capacity, so for now next day delivery is not an option, but our other services are only experiencing mild delays, which is good news for us all.
Please allow 1-2 additional days for delivery, and feel free to contact our customer service team if you need further assistance, you can always reach us on info@kikii.co.uk and we aim to reply within 24 hours
Standard UK delivery information
Orders are dispatched Monday- Friday. If your order is placed before 1pm it will be dispatched the same day. If your order is placed after 1pm it will be dispatched the next working day.
Please note that Saturday is not classed as a working day so if your order is placed at 2pm on a Friday it will be dispatched Monday.
For all UK standard deliveries, Kikii uses Royal Mail and DHL to fulfil all orders.
This service is a 2-3 day tracked and signed service from receipt of your order dispatch confirmation email. If your parcel will not fit through the standard letterbox and no-one is available to accept your delivery, your parcel will be held at your local sorting office for collection. If in the event your parcel has failed to be collected, it will be returned to us and unfortunately there will be a further charge in order for us to ship the items to you again.
Unfortunately we cannot guarantee delivery on a bank holiday, so please expect your delivery on the next working day.
Please track your parcel via the tracking link received in your shipping confirmation email. As we're unable to keep on each individual parcel if there are any issues with your tracking information please contact us on info@kikii.co.uk and we will be happy to help.
International Delivery
For all international deliveries, Kikii offer a fully tracked service with either DHL to fulfil all orders.
A tracking number for your delivery will be sent via email upon dispatch of your order.
Depending on the delivery destination, DHL deliveries will be made within 3 to 5 working days from receipt of your dispatch email.
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information and estimated costs.
If no-one is available to accept the delivery, a card will be left for you to arrange collection.
Standard Delivery Times
UK: 2-3 working days
Europe: 5-10 working days
USA: 7-12 working days
Rest of the world: 5-14 working days