RETURNS

You may issue a return within 7 days of delivery/receipt. Items returned must be in their unused condition with the original packaging. We do not accept returned items that have been used, damaged, washed or altered in any way. There must not be any make up product residue on the product. 

We do not accept returned items that were sent back directly without contacting us first. Please send your email to info@kikii.co.uk.

We do not accept packages returned using cash on delivery service. Return shipping charges are customers responsibility and are non-refundable.

HOW TO RETURN

1. Email us at info@kikii.co.uk indicating which item(s) you would like to return for your return.

2.Place the item(s) in the original packaging and seal the parcel securely.

3.Reply to us with the express you choose and tracking number. We recommend Parcelforce express24.

4.Once received, an email will be sent about the refund process and timescale for refund to reach your account. 

 WARRANTY

We provide 30 days warranty for all quality related issues after the date of purchase. We take care of all quality related issues with a replacement or a full refund.